1. OVERVIEW
This website is operated by xxx. Throughout the site, the terms “we”, “us” and “our” refer to pourvolt. We provide this website, including all information and services, to you conditioned upon your acceptance of all terms, conditions, and policies stated herein.
By purchasing from our site, you engage in our “Service” and agree to be bound by these Terms of Service.
2. BUSINESS IDENTIFICATION
- Legal Entity: xxx
- Brand Name: pourvolt
- Registered Office Address: xxx
- Company Registration Number: xxx
- Official Contact Email: kitchen@pourvolt.com
- Contact Number: xxx
3. SHIPPING AND ORDER PROCESSING
We are committed to delivering our kitchen tools efficiently to our customers across Europe. We partner with premium carriers such as DHL, FedEx, and UPS (Priority Services).
- Handling Time: Orders require 2 to 3 working days for processing and quality inspection before dispatch.
- Transit Time: Delivery typically takes 5 to 12 working days following dispatch.
- Automated Tracking: To keep you informed, our system automatically sends tracking updates to your registered email at key stages:
- Upon order dispatch.
- When the parcel reaches the regional logistics hub.
- When the item is out for local delivery.
- Delivery Enquiries: If a shipment exceeds the standard delivery window, we will initiate an investigation with the carrier. Depending on the outcome, we will provide a full refund or a replacement at no additional cost.
4. TRANSFER OF OWNERSHIP AND RISK
In compliance with the European Consumer Rights Directive, the risk of loss or damage to the products remains with pourvolt until the goods are physically received by you or a designated third party. Ownership of the items is transferred to the customer only upon successful physical delivery.
5. RIGHT OF WITHDRAWAL (14-DAY POLICY)
As a consumer in Europe, you have the right to withdraw from your purchase within 14 days of receiving your goods without providing a reason.
- To initiate a withdrawal, please contact us at kitchen@pourvolt.com.
- Upon a valid request, we will process a reimbursement of the payments received for the returned items.
6. DAMAGED OR DEFECTIVE ITEMS
We maintain strict quality standards for all our products. If you receive an item that is damaged or functionally defective:
- Contact our support team at kitchen@pourvolt.com with photographic evidence of the issue.
- Once verified, we will issue a full refund or a replacement immediately.
- No Return Required: For your convenience and to reduce carbon footprint, you do not need to return the damaged item once the evidence is accepted.
7. INTELLECTUAL PROPERTY
All original imagery, product descriptions, and brand assets on this website are the property of xxx. We use only original or fully licensed royalty-free materials. Unauthorised use of any content on this site is strictly prohibited.
8. LIMITATION OF LIABILITY
We do not warrant that the service will be uninterrupted or error-free. In no event shall pourvolt, our directors, or employees be liable for any incidental or consequential damages arising from the use of our products, beyond the purchase price of the item.
9. GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of New Zealand, while fully adhering to the mandatory consumer protection laws of the European jurisdictions in which we operate.
10. CONTACT INFORMATION
For any formal enquiries or support, please reach out to: Email: kitchen@pourvolt.com Address: xxx