This Privacy Policy describes how xxx (the “Company”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from www.pourvolt.com (the “Site”).
1. Data Controller
For the purposes of the General Data Protection Regulation (GDPR) and the New Zealand Privacy Act 2020, the data controller responsible for your personal information is xxx, a company registered in New Zealand with registration number xxx.
2. Personal Information We Collect
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
- Order Information: Examples of personal information collected include name, billing address, shipping address, payment information (processed via Stripe), email address, and phone number.
- Purpose of Collection: To provide products to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations.
3. Payment Processing and Stripe
To facilitate your transactions, we utilise the services of Stripe, a third-party payment processor.
When you make a purchase, your payment details are provided directly to Stripe. Stripe’s use of your personal information is governed by their Privacy Policy. Stripe adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council. We do not store your full credit card or debit card information on our servers; all sensitive payment data is handled by Stripe to maintain high standards of transaction integrity.
4. How We Use Your Personal Information
We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you informed of new products and services that may interest you (subject to your consent where required by law).
5. Data Retention
We maintain your personal information for our records for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Financial Records: In accordance with New Zealand and European tax regulations, we retain transactional data and order information for a period of seven (7) years.
- Customer Correspondence: General enquiries and communication data are retained for a period of two (2) years from the date of the last interaction, unless a longer retention period is required by law.
6. Disclosure of Personal Information
We share your personal information with service providers to help us provide our services and fulfil our contracts with you, as described above. This includes:
- Stripe for payment processing.
- Logistics and shipping partners for the delivery of physical goods.
- Regulatory bodies or legal authorities where we are under a legal obligation to do so.
7. Your Rights
European Residents (GDPR): If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you, to port it to a new service, and to ask that your personal information be corrected, updated, or erased.
New Zealand Residents: You have the right to request access to and correction of any personal information we hold about you in accordance with the Privacy Act 2020.
If you would like to exercise these rights, please contact us via the details provided in Section 10.
8. Security
We implement commercially reasonable organisational and technical measures to protect your personal information. However, no method of transmission over the internet or electronic storage is completely impenetrable, and we cannot guarantee its absolute security.
9. Cookies
Our Site uses cookies to improve your browsing experience and to understand how our Site is being used. You can control and manage cookies through your browser settings.
10. Contact Information
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at kitchen@pourvolt.com or by mail using the details provided below:
xxx xxx New Zealand Phone: xxx